Service Agreements
With Carestream Health, the product sale is just the beginning—we know that a relationship with our customers is the key to our success, as well as yours. When it comes to medical imaging, we know that you can't afford downtime. You have to be sure that your equipment is properly maintained to keep it running at peak performance.

That’s why we offer a choice of service agreements that better enable you to allocate funds for maintenance and service without having to budget for large, unexpected out-of-pocket expenses.

With 2,000 Carestream Health-trained field engineers strategically located around the globe, Carestream Health can help you keep your equipment up and running — wherever you are. Our service experts have the latest diagnostic tools, proprietary software and digital certifications, access to original parts and the full support of our regional Carestream Health Technology & Innovation Centers - with "follow the sun" service infrastructure and remote management services, delivering tangible value that assists you in maximizing your operational success throughout your ownership experience.

Carestream Health Critical Care Plus Program
Choose a full performance service program and take advantage of the wide portfolio of options offered by Kodak to optimize your clinical and financial results. Our full-coverage service agreements provide you with full coverage for parts and on-site labor, prompt phone and remote support. You can also customize your agreements. Additional services to support your operational and business goals include uptime commitments (up to 99%), extended hours coverage (remote and on-site services), 24 x7 support, after-hours preventive maintenance visits, software obsolescence protection solutions, and staff training.

Carestream Health First Call Customer Program
The Carestream Health First Call Customer Program provides your biomedical and clinical engineering staff with the tools and training they need to service your Kodak equipment on site. Taught by experts who know our equipment and supported by best-in-class service infrastructure from Kodak that includes remote management services, access to Carestream Health Technology & Innovation Centers and on-site support when needed, your staff will be able to keep your equipment performing at peak.

Carestream HealthLabor Plus Program
Manage your maintenance and repair costs more effectively, especially on low volume equipment with the Carestream Health Labor Plus Program. You'll get prompt, reliable, and expert service and on-site intervention when needed. There is no additional charge for preventive labor. You'll pay only for the parts you need.

Carestream HealthPreventive Maintenance Plus Program
Extend the life of your equipment and minimize costly downtime with regular maintenance checks performed by Carestream Health service specialists.

Time and Material
Sometimes, purchasing a service agreement is not an option. Carestream Health's equipment services are also available on a time and material basis.